About us & FAQs

Who is 321geschenke.de?

  • We are Sara and Patrick Dahlmann. Married. Living in Remscheid. Love personalized pictures and gifts. Why? We have often searched for the right gifts for our friends and family. For many different occasions. Whether for a wedding as a guest gift or a housewarming gift for moving. We often didn't find anything suitable. Then we started making gifts for our friends ourselves. Since Sara is the creative media designer and printer for both of us and Patrick is the IT specialist and entrepreneur, the idea arose to sell our creations. This is how 321geschenke.de came about.

Why does it make sense to buy directly from 321geschenke.de?

  • If you buy directly from us, you always save at least 1 EUR compared to orders via Etsy or Amazon. Simply use the following voucher code in the shopping cart: immer1eur
  • There are special Offers and Actions that we only control through our website
  • Nevertheless, you can pay with your Amazon account or PayPal!
  • There is only one place where you all our products in all variants can buy. Our website.
  • You also have the option without registering your user data to shop with us. You don't have to create an account, you only enter the data for the one-time sales process with us.
  • We have the advantage that we don't have to pay as much money to the intermediary service providers for each product sold and can therefore invest the higher margin directly in new products.
  • In particular, we have that direct line to our customers , to you. Without an intermediary platform. This gives us a better understanding of what you want and allows us to cater to your needs.
  • We can tell you better about our promotions inform .

Do I have to register to be able to order?

  • Specifically: No, you don't have to! But you can if you want to. A customer account gives you various advantages, such as an overview of your orders, saved contact details and much more. But: Even without registration, we will process your order. You can pay by bank transfer, your PayPal account or your Amazon account. From there you can also take over your delivery addresses. So very simple. 🙂 Simply order and give away joy!

Can I change my cookie settings again?

  • Of course. Please click on the " Cookie Consensus " link and adjust your cookie & privacy settings as you wish. Alternatively, you can click on the link of the same name at the bottom of our website.

How can I pay at 321geschenke.de?

  • We currently offer Klarna Pay Later (on account or direct debit) via Klarna , Klarna Pay Now (instant transfer) , Giropay , payment in advance by bank transfer or the secured payment via PayPal at. You can also use your Amazon login and with Amazon Pay pay. GPay by Google , Apple Pay you can also use. You can find more information on our page on the payment types .

To which bank account do I have to transfer if I have selected "on account"?

  • To Klarna. After you have ordered from us, you will receive an e-mail from Klarna with further instructions. Klarna will then also give you the bank details where you should make the transfer. If you accidentally pay to 321geschenke.de, you will get your money back from us so that you can transfer the amount to Klarna.

How do I get an invoice?

  • You will automatically receive your invoice as a PDF document by email. If you would like a paper invoice, please let us know in the comments field during the ordering process.

How are the pictures and posters made

  • Made in Germany. With love. The creation is at the beginning. They come from us. Only from us. And they are copyrighted. 😉 Many brainstorming, design rounds and test prints later, a product was created for you. Checked by us, framed and tried out ourselves. If you order, then we go to the personalization. We press extremely high resolution exclusively on very high-quality, semi-matt 250g/m²-280g/m² (photo) paper. The great thing is: if you take it out of the frame or order it without a frame, no problem. The printer and the ink are supplied by the same brand manufacturer and thus also guarantee the highest quality standards. No fading after a few days of direct exposure to light...

How do I get the GPS coordinates?

How can I specify the personalization characteristics?

  • In the ordering process there is an extra field for your comments at the bottom. Please enter the characteristics to be personalized here . If you forgot this during the ordering process, this is not a problem either. Then simply reply to the order confirmation email. Only when we have all the information do we produce your picture.

How long does it take to make?

  • Since we produce the picture especially for you, we usually need it 1-2 workdays for the production.

How are the pictures shipped and how long does shipping take?

  • We ship exclusively by DHL Go Green the climate-neutral shipping by DHL or the German Post. Thus, a delivery to DHL Packstations is of course possible with us! You will also receive a tracking number to track your image. The DHL package has a regular shipping time of 1-2 working days. In 95% of cases, the dispatch via Deutsche Post will be with you on the next working day. For more information, visit our page on the Shipping Conditions .

Can I also buy the images on another platform?

  • Yes! We are where you are. You can also purchase our pictures in our shops on Etsy, Amazon or eBay:
  • To our pictures on Amazon To our pictures on Etsy To our passepartouts on eBay

Are there other websites about you?

  • Yes. We are also on Facebook and Pinterest, among other things, and share our new pictures as well as our gift ideas with you. Have a look. Here is ours Pinterest profile and ours Facebook page . We also have a website at Trusted Shops.

What are you doing for the environment?

  • We try to keep the environmental impact of our business as low as possible. That's why we're always on the lookout for making 321geschenke.de as climate-neutral as possible. In short:
  • Via Veolia - participation in the dual system
  • CO2 neutral hosting of our online shop and other systems we use
  • HP Planet - Ink cartridge recycling
  • Canon Recycling - Printer cartridge recycling
  • DHLGoGreen - the climate-neutral shipping from DHL
  • You want to know more? Then take a look at our specially set up page, all about the environment .
  • You will receive invoices by e-mail instead of printed out.